Support

We answer every message within one business day.

Questions, connection problems, billing, or a number that doesn't look right — email [email protected] and a person who works on the product will reply. Include your seller name and, if it's about a specific SKU, the SKU code — that usually saves a round trip.

Getting started

Setup is a single sitting:

  1. Sign in at app.sellerhelm.io with your Google account (access is by invitation while we onboard).
  2. Connect Amazon under Settings → Integrations: choose your marketplace and approve access from your own Seller Central. No credentials are typed into SellerHelm. One approval covers the whole region — US also covers Canada and Mexico.
  3. Connect Shopify (optional) with a custom-app Admin API token — the Integrations page walks you through creating one.
  4. Wait for the first sync — listings, sales history, inventory, and fees flow in automatically. Forecasts and reorder recommendations appear as soon as the history lands, typically within the hour.

Common questions

Which Amazon marketplaces are supported?

Full planning support today: US, Canada, UK, and Australia. One regional authorization covers each area (North America, Europe, Far East), and additional marketplaces are added on request — the data connection already reaches every Amazon marketplace, so lighting up a new one is quick. Selling somewhere we don't list yet? Email us.

What data does SellerHelm access?

Listings, orders and sales history, FBA inventory and inbound shipments, fees, and sales analytics — the data replenishment planning is made of. SellerHelm does not access buyer names or addresses. Details in the privacy policy.

Can SellerHelm change anything in my Amazon account?

Only if you tell it to: price updates you explicitly push from the Pricing page. Nothing else is ever written to your account, and no price changes happen automatically.

How do I disconnect?

Revoke SellerHelm's authorization from Seller Central (Apps & Services → Manage your apps) at any time — access stops immediately. Email us if you also want your imported data deleted.

Something looks wrong in a forecast or recommendation.

Every recommendation shows its reasoning — hover or click the number to see the math behind it. If it still looks off, email us with the SKU code; forecast questions are our favourite kind.

Prefer email for everything? [email protected] is the one address — connection help, billing, bugs, feature requests, all of it.